Acrylic Paintings are not returnable or refundable [See cancellation procedures]. Tee-Shirts orders are not returnable or refundable [See cancellation procedures]. Virtual Gift Cards are not refundable [See cancellation procedures]. We accept returns on Native Nubian Jewelry. (Keep in mind- Due to the use of natural stones, pieces may have their own unique blemish or what may look like a defect. All designs are sold "as is"). You can return unopened jewelry in the original packaging within 30 days of your confirmed order (with receipt or proof of purchase). If 30 days or more have passed since your purchase, we cannot offer you a refund. Upon receipt of the returned jewelry item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund. If you are entitled to a refund, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular-priced jewelry items may be refunded. Sale jewelry items are non-refundable.
​
Cancellation Policy: We understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain time period. By agreeing to the Terms, you agree to the following: If you cancel your order BEFORE it has been shipped [see cancellation procedures below] you will be charged a minimal cancellation fee before credit is issued. We do not give cash refunds. We do not exchange any products ordered and/or shipped/received. Orders REFUSED AT DELIVERY will be assessed for all the applicable fees.
If an order cancellation request is made by the customer after the production has begun, unfortunately, the procedure for production cannot be stopped [See cancellation procedures]. I start production on the day of "customer order payment confirmation" to deliver these personalized products for shipping within the shortest time frame.
​
Cancellation Fee Procedure:
1) Immediate Cancellation (within 15 mins.) after placing an order on any item - No Fee.
2) Due to the delicate nature of acrylic paintings, once a painting is shipped it is not returnable or refundable.
3) Once production has begun on tee-shirts (which includes designing, and packaging) - A $15.00 fee will be charged for $30.00 tee-shirts. A $20.00 fee will be charged for $35.00 tee-shirts. A $25.00 fee will be charged for $50.00 tee-shirts.
4) Virtual Gift Cards are not refundable once order is placed.
5) After an order has been shipped- the order cannot be canceled and payment will not be refunded. Please read the appropriate section for your particular item return (if applicable).
​
To follow up on the status of your item, please contact us at cavinesscreations@gmail.com
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for any item returns must be prepaid and insured by you. You are responsible for any losses or damage to items during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Items that are returnable, may be mailed to 268 W. Forest Avenue Englewood, NJ 07631