Cancellation Policy: We understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain time period. By agreeing to the Terms, you agree to the following: If you cancel your order BEFORE it has been shipped [see cancellation procedures below] you will be charged a minimal cancellation fee before credit is issued. We do not give cash refunds. We do not exchange any products ordered and/or shipped/received. Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed.- including restocking, cancellation, shipping and any other applicable fees.
If an order cancellation request is made by the customer after the production has begun, unfortunately the procedure for production cannot be stopped [See cancellation procedures]. To deliver these personalized products for shipping within the shortest time frame, we start production on the day of customer order payment confirmation.
We accept returns on NativeNubianJewelry. Due to the use of natural stones, pieces may have their own unique blemish or what may look like a defect. All designs are sold "as is". You can return unopened jewelry in the original packaging within 30 days of your confirmed order (with receipt or proof of purchase). If 30 days or more have passed since your purchase, we cannot offer you a refund. Upon receipt of the returned jewelry item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund. If you are entitled to a refund, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced jewelry items may be refunded. Sale jewelry items are non-refundable. [See cancellation procedures and restocking fees].
Hand Painted Personalized Tee-Shirts are not refundable [See cancellation procedures].
Cancellation Fee Procedure:
1) Immediate Cancellation After Placing an Order (within 2 hours)- No Fee.
2) After Order Payment has been Confirmed- 20% Fee.
3) After Order has been Shipped- the order cannot be cancelled. On items that can be refunded [see above], this will now be treated as such. Please read the appropriate section for your particular item return (where applicable).
Restocking Fees: there will be a restocking fee applied to [Each Item] in the entire order of 20%.
To follow up on the status of your item, please contact us at
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all item returns must be prepaid and insured by you. You are responsible for any losses or damage to items during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Returnable items you purchased, may be mailed to: 268 W. Forest Avenue Englewood, NJ 07631